FAQs

Q. How do I register?

A. If you are from a NON-Sponsor organisation please go to https://www.secureregistrations.com/ACERT7D

A separate registration site is available for anyone from a Sponsor organisation.  This can be found at https://www.secureregistrations.com/ACERT7S

If you are unsure whether you are from a Sponsor organisation please visit our Sponsors page.

Q. Is there any parking available?

A. For guests driving to the resort, the resort offers complimentary parking in addition to its optional valet parking service (fee applies).

Q. I am not staying at the Crowne Plaza Royal Pines Resort (RPR).  How can I get there?

A. If you are staying at one of the alternative conference selected hotels (Holiday Inn or Crowne Plaza Surfers Paradise) a complimentary shuttle service will run at various times during the day.  If you are staying at a venue nearby one of our selected hotels, you are welcome to join our shuttle service at each of these venues.  A timetable will be available online closer to the event, and also at the registration desk.

Also, the RPR offers a complimentary shuttle service loop between Surfers Paradise, Broadbeach, the Casino and Pacific Fair Shopping Centre. Concierge can arrange limousines, hire cars and taxis on request.

Q. What meals do I have to pay for?

A. All conference packages include morning and afternoon teas, and lunches Monday through to Wednesday. Light meals will also be provided at the Welcome night (Sunday) and the Sponsors night (Monday).  Depending on your registration type, the Conference Dinner (Tuesday) is also included in your package.  View our Registration page for more details.

If you are attending the Tutorials on Thursday and Friday, morning and afternoon teas and lunches are provided each day.

Breakfasts are not included in any conference registration fees.

Q. If breakfast is not included, how do I arrange this?

A. If you have not yet registered, you will find that our AusCERT accommodation selections include rooms with or without breakfast on the registration form.  If you have already registered to stay at one of the selected AusCERT venues and did not select a room with breakfast but would like this to change then please email vicki.dwyer@mlaa.com.au with your request and we will amend your registration.

Q. I have special requirements (diet or facilities).  How can I organise this?

A. If you have not registered yet, you can include these details in your registration information.  If you have already registered you can contact us with your requirements by emailing vicki.dwyer@mlaa.com.au, by phoning +61 7 3878 2974, or faxing +61 7 3378 9513.

Q. How do I book my accommodation?

A. If you have not yet registered, you can do this while you are registering.  The accommodation options are listed on the registration page and all you need to do is indicate your arrival and departure dates and what type of accommodation you prefer.  We then book it for you.

If you have already registered, please contact us by emailing vicki.dwyer@mlaa.com.au or by phoning +61 7 3878 2974 to make your booking.

Q. Is my accommodation included in my conference fee?

A. Accommodation is not included in your conference fee.

Q. How do I pay for my accommodation?

A. Most attendees pay for their accommodation upon departure.  Of course, we understand that some organisations are unable to use this method.  In this case please contact us for information about alternative payment methods by emailing vicki.dwyer@mlaa.com.au

Q. My accommodation requirements have changed and I have already registered.  Do I need to contact the venue directly?

A. If your accommodation has been booked through us at one of the selected AusCERT venues, please do not contact the venue directly.Simply contact us with your changed requirements by emailing vicki.dwyer@mlaa.com.au, by phoning +61 7 3878 2974, or faxing +61 7 3378 9513 and we will arrange the adjustments for you.

Q. My organisation needs to pay for my accommodation by Purchase Order.  Is this possible?

A. Yes it is.  You can send through the purchase order to us and we will forward it on to the hotel on your behalf. Please ensure the purchase order includes the name of the delegate attending and whether it includes meals and/or incidentals.

Q. I would like to attend the tutorials.  Are they included in my delegate fee?

A. The AusCERT Tutorials are priced separately from the Conference fee.  Please see our Registration Fees page for more information.

Q. Which airport is closest - Brisbane or Coolangatta (Gold Coast)?

A. Brisbane Airport is approximately an hour and a half drive to RPR.  There is a train (Airtrain) that links Brisbane Airport to Nerang.  The drive from Nerang to RPR is only about ten minutes.  If you would like to book a ticket on the Airtrain don’t forget to mention the AusCERT conference for a special rate. Regent Taxis services the Gold Coast region. www.regenttaxis.com.au

Coolangatta Airport is only a half an hour drive to RPR. There are several transfer services from the Airport available, including hire cars and limousines.  Regent Taxis services the Gold Coast region www.regenttaxis.com.au

For more information about travel arrangements please visit our Travel Information Page.

If you require assistance in arranging transfers from either airport contact us by emailing therese.yat@mlaa.com.au or by phoning +61 7 3878 2974. 

Q. Can my partner attend any of the social events?

A. We are happy for your partner to attend.  Partner/guest tickets for the Welcome night (Sunday) and the Sponsors night (Monday) are $55 each.  Tickets for partners/guests to attend the Gala Dinner (Tuesday) are $115 each.

Q. What if I can’t make it to the social events?

A. If you are unable to attend any of the social events you can select “unable to attend” when you register.  If you have already registered please contact us by emailing vicki.dwyer@mlaa.com.au, by phoning +61 7 3878 2974, or faxing +61 7 3378 9513.  You can also speak to us at the registration desk on site.  Of course, please let us know as soon as possible for catering purposes.

Q. What is the dress code?

A. Dress for the Conference is casual, and for the Welcome event and Conference Dinner smart casual. 

  This year’s theme for the Sponsors’ night is “007”, so we encourage you to wear “Black Tie”.

Q. If I start with a particular stream do I have to continue to attend that stream for the rest of the day/conference?

A. You are welcome to attend as many different presentations, in any combination of streams, as you wish. Of course, if you need to leave a room during a presentation please try to do it as quietly as possible. 

Q. Can I approach any of the speakers?

A. Most of our speakers are very approachable and are happy to talk to you during the breaks.  However, some speakers have very tight schedules and are unable to stay for the conference.  In this case, please come to the registration desk and we will organise to send your details to the speaker to contact you at a more convenient time.

Some of our keynote speakers may also be having book signings.  Check the program and notice boards for daily times.

Q. How do I pay for my registration?

A. We are happy to take your details over the phone, via fax (use your invoice or our payment form) or via email.  There are no online payment facilities available. You can pay by credit card (Mastercard, Visa, Diners Club, or American Express), cheque (made out to Martin Lack & Associates), or direct deposit (see the bottom of your invoice for bank details).

If your organisation is unable to pay by any of the above we are happy to accept a Purchase Order.  Please be aware of our Cancellation Policy and that your payment is required prior to the conference. 

Q. I have registered but now can’t attend.  Can I send someone in my place?

A. Absolutely.  Please send through the contact details of your replacement person to vicki.dwyer@mlaa.com.au and we will make the changes. As long as your replacement person keeps exactly the same registration as yours, there will be no extra costs involved.  We will also transfer any accommodation bookings made in your name.

Q. I need to cancel my registration completely.  Can I get a refund?

A. All cancellations must be advised in writing – an email to vicki.dwyer@mlaa.com.au outlining your cancellation is sufficient.

- A full refund will be given if we are notified on or before 20th April 2007.

- An administration fee of $160 will be charged if the cancellation occurs in the two weeks 23rd April to 7th May 2007.

- The full registration fee will be charged for delegates who do not attend the conference and fail to cancel prior to 7th May 2007.

- Of course you may send a substitute.

Non-payment of an invoice by the conference start date does not constitute a cancellation.